The Pampered Spirit Policies

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RESERVATIONS:

Reservations are recommended at least five business days in advance to assure services.  This policy applies to both individual services and Spa Parties.  Same day appointments are likely, however, not always possible.

• Last minute booking fees apply - $10 per service

• Early set up fees apply at a rate of $90/hr

• Hotel/Condo surcharge - $10 per service

• Travel fees may apply (see below)

• A credit card is required to reserve appointments

DEPOSITS AND BOOKING FEES:

A $100.00 non-refundable deposit is required to book a party for groups of four to seven guests.  A deposit of $150.00 is required for eight to ten guests. Eleven or more guests requires a deposit of $200.00.  This fee is required to guarantee date of service and cover any travel fees if applicable.

This fee is non-refundable if the date is cancelled or rescheduled for any reason.

In addition to the deposit, a booking fee of $50.00 is required for four to eight guests and $100.00 booking fee is required for nine or more guests.

TRAVEL FEES:

A travel fee may apply to services and parties outside of the Point Pleasant area based on roundtrip distance.

For the first 25 miles, no travel fee is charged. Over 30 miles, a fee of 55 cents per mile will be assessed.  Parking fee, if any, will be garage rate.  Additional tolls may apply if traveling over bridges or through tunnels.

*Please note: A travel fee may or may not apply for individual services since The Pampered Spirit contracts therapists who are located throughout the state. 

REFERRAL PROGRAM:

Refer a friend to host a Spa Party and you will receive 50% off a service of your choice.

CANCELLATIONS:

Please note that we require at least 24 hours notice to cancel any appointment.  A credit card is needed to hold your reservation.  Missed or cancelled appointments will be charged in full to the credit card number.

In the event you cancel your Spa Party reservation for any reason, deposits will be non-fundable.  In the event you would like to reschedule a date, a $50.00 change fee will be applied with two weeks advanced notice of the original date.  Only one rescheduling is permitted.

SET-UP:

The Pampered Spirit Staff will arrive 30-60 minutes prior to the scheduled party time.  This will allow time to re-arrange any small furniture and set-up equipment.  Tables, sheets, creams, oils, towels and music will be provided. Lighting candles are at the discretion of the host/hostess.  If any early set-up is requested, an additional fee will apply.

A Pampered Spirit Consultant may tour the venue prior to the scheduled date to insure adequate space is available for services and/or to help with party planning.

LATE CHARGES:

Please be aware that overtime charges may apply if your party goes beyond the allotted time listed on your schedule.  Staff will do their best to accommodate guests who have arrived late, however, it is not always possible for the staff to provide the entire appointment time.

An overtime rate of $90.00 per hour per requested technician/therapist will be charged and must be paid in cash for services to continue beyond the allotted time if available.

COMMUNICATIONS:

Please communicate any expectations or concerns to your therapist before and during treatment so that your treatment can be targeted to meet your expectations.

Certain conditions are contraindicated for massage.  Please let your therapist know if you have any medical conditions that would prevent you from treatment, such as broken skin or lesions.

If pregnant, please let us know prior to treatment.

GRATUITIES:

Gratuities are at the discretion of each individual and are greatly appreciated by the staff.  The Pampered Spirit does not include gratuities with our fees unless otherwise noted.

PAYMENT:

Cash, check, Visa, Mastercard, Discover, American Express or PayPal are accepted methods of payment.  A copy of a valid driver's license must accompany any personal checks.  A $50.00 fee will be charged on all returned checks.

PRICING AND TREATMENTS:

Pricing and treatments are subject to change at any time without any notice.

GIFT CERTIFICATE POLICY:

Gift Certificates are valid up to one year from date of purchase.  Gift Certificates will be honored after the expiration date for a period of one additional year at 50% value.